Stewardship Manager

Second Harvest Food Bank of Central Florida
Kitty Boynton
Minimum Salary:
Maximum Salary:
Posting Date:
Do you have exceptional communications and interpersonal skills and the strong desire to connect with donors to acknowledge gifts of all amounts? Are you able to create a system to manage donor acknowledgements and ensure that recognition is always graciously provided in a timely manner? Are you a dedicated team player with remarkable writing skills who works to power and sustain the critical development resources of a major non-profit organization? If this sounds like you, please consider applying for our Stewardship Manager position! Stewardship Manager Summary The Stewardship Manager serves as primary lead responsible for carrying out gift acknowledgment and cultivation/stewardship communication and activities for donors at all levels. The Stewardship Manager (SM) is responsible for creating a comprehensive, donor-centric stewardship plan for financial donors at all levels, and for supporting the efforts of the major gifts team in communicating and recognizing larger donors. The position ensures the timely and appropriate recognition of donors through the development and execution of a gift acknowledgment matrix. The position also serves as the developer and manager of the Feeding Hope Society, which is the major gift recognition group of the Food Bank. As a key member of the team that communicates with donors, the Stewardship Manager must possess both exceptional writing skills and interpersonal communication skills.  This is a full time position offering a competitive salary, medical benefits, dental and vision benefits options, paid personal time off, sick time, paid holidays, retirement plan options, free employee parking and a wonderful supportive team environment! About Second Harvest If you don’t know about The Second Harvest Food Bank of Central Florida, let us start by saying this is a BIG operation! We are a private, nonprofit organization that collects, stores and distributes donated food to more than 550 feeding partners in six Central Florida counties: Brevard, Lake, Orange, Osceola, Seminole and Volusia. Last year, with the help of numerous donors, volunteers and a caring, committed community, the food bank distributed nearly 58 million meals to partner programs such as food pantries, soup kitchens, women’s shelters, senior centers, day care centers and Kids Cafes. In addition to getting food to those in our community who need it, Second Harvest transforms dozens of lives directly every year through several innovative programs. Economically-challenged adults who graduate from our 16-week culinary training program are placed in ‘better than minimum wage”’ jobs that set them and their families on a path to self-sustainability. We provide assistance to connect people who are eligible to receive SNAP food assistance benefits with the resources they need to access the program and get help. We collaborate with many social service agencies to address the broad spectrum of needs facing many members of our community. Department Overview The Development Team at Second Harvest is charged with ensuring that the overall financial sustainability of the ever-growing food bank mission is adequately supported by marketing communications (community awareness) and active philanthropic outreach, cultivation, and stewardship. The Development Team is on the front lines of telling the compelling story of hunger relief and providing meaningful opportunities for the community to engage in that work through gifts of money, volunteer time, non-perishable food, and/or advocacy of public policy. The team is a vital link to the community relationships and resources that allow the food bank’s programs and services to flourish and to grow.  Work Hours M-F: 8AM – 5PM; Work will be conducted both onsite and offsite as necessary.  Job Responsibilities  * Creates/and manages a comprehensive donor acknowledgment matrix that reflects a wide variety of donor journeys at all levels.  * Creates meaningful structure and annual plan for involving Feeding Hope Society members in meaningful ways with the food bank’s mission.  * Creatively write, adapt, and personalize letters of thanks, congratulations, condolence, or other special greetings to donors. *Effectively manages the process of creating and mailing written acknowledgments for offline donors in a timely way. This includes end-of-year tax statements for donors who prefer them.  * Supervises the work of the Development Assistant position to accomplish all the goals of that position.  These goals include elements of producing and mailing written acknowledgments as well as supporting other members of the development team in various ways.  * Assists communications team by composing and editing regular and compelling updates to donors on gift impact, and works closely with Mission Storyteller and Multimedia Specialist position to gather content. * Actively cultivates an “attitude of gratitude’ culture among SHFB staff and board, and manages the proc